Discovery
Future state design
React to genuinely different concepts for how the service could work, converge on a target journey, and capture the assumptions it rests on.
Pre-requisites
- A clear challenge statement
- An understanding of your users' goals and how things work today
- Your organisational constraints
What you'll get
- Several genuinely different concepts
- A requirements document with organisational and user goals
- The assumptions your chosen direction rests on
From what is to what could be
By now you should have a well documented, clear understanding of the problem you're trying to solve, what your users need, and the constraints that you need to follow.
Now the question is: what are all the possible solutions that can solve those problems?
The most obvious idea often preserves the current process or copies a familiar solution, but you desired outcome can be achieved in many different ways.
In this activity we'll do some broad brainstorming to explore the broad space of possible solutions before narrowing down on the most promising areas to test first.
This work helps you turn all of your research into clear requirements that are ready to build and test. The best part is, if we find that one solution doesn't work as expected, we can always come back and pick another approach!
Further Reading
- - Connects user and organizational needs to a shared vision, strategy, goals, and action plan.
- - Turns user goals, motivations, context, and tasks into concrete stories for design decisions.
- - Visualizes interactions, decisions, emotions, harms, and opportunities across a service experience.
- - Connects user interactions with frontline actions, backstage work, systems, partners, and support processes.
- - Helps users, stakeholders, and team members generate, critique, combine, and prioritize different concepts.
- - Makes each concept's expected outcome, measurable signal, test, and potential harm explicit.
- - Uses alternative future stories to expose trade-offs, consequences, assumptions, and design choices.
- - Grounds requirements, roadmaps, journeys, and decisions in inclusive research and ongoing participation.
- - Designs improvement opportunities within the user's wider journey and the surrounding service landscape.
- - Helps multidisciplinary teams explore, reframe, create, and catalyse change within complex connected systems.
- - Turns several promising ideas into concrete concepts that remain flexible enough for testing.
- - Uses a low-resolution narrative to reveal how, where, and by whom a service concept gets used.