AI Workbench

Intended outcome

There is no working end-to-end service, or the work is not tied to the intended outcome.Some features work, but the key journey is incomplete or its contribution to the outcome remains assumed.The service supports the key journey under realistic conditions. Acceptance evidence connects the release to the intended outcome.Evidence from real use shows that the service contributes to the intended outcome. The team refined scope when evidence challenged assumptions.

Learning from real use

Beta collects no useful user research or performance data.The team gathers occasional feedback or data, but it rarely affects priorities.Regular research and performance measures change the roadmap and service.Baselines, trends, research, and experiments form a continuous learning cycle. Decisions clearly trace to that evidence.

Inclusive user testing

The service receives no accessibility or inclusive user testing.Testing relies mainly on automated checks or general usability feedback.Automated and manual checks combine with inclusive user testing. The team fixes serious barriers and records remaining limitations.Ongoing testing covers assistive technology, representative content, states, and channels. Evidence confirms fixes, and owners manage remaining barriers.

Privacy and security assurance

Personal information, threats, and security responsibilities remain unclear.Generic or incomplete assessments exist, but material risks, controls, evidence, or owners are missing.Tailored assessments connect data uses and threats to tested controls, roadmap work, and named residual risks.Responsible officials review the evidence and mitigations. Named authorities explicitly accept each remaining material risk.

Operational sustainability

The service lacks clear ownership, support, monitoring, recovery, or safe deployment practices.Some operational plans exist, but critical procedures or capacity remain untested.The team can deploy, monitor, support, roll back, and recover the service under realistic conditions.Rehearsed procedures, service measures, clear ownership, and sustained team capacity support reliable operation and continued improvement.